PRIVACY POLICY

Privacy Policy

Last Updated: 3 September 2026

Medco HealthCo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how MEDCO TURİZM VE DANIŞMANLIK LİMİTED ŞİRKETİ, trading as Medco HealthCo ("Medco HealthCo", "we", "us" or "our"), collects, uses, stores and protects personal information when you visit our website, submit an enquiry, complete one of our online or social media forms, or communicate with our international patient coordination team.

1. Who We Are

MEDCO TURİZM VE DANIŞMANLIK LİMİTED ŞİRKETİ
Trading as: Medco HealthCo

Registered Address:
Koza Mah. 1638. Sk. M2 Blok No: 4B, İç Kapı No: 34
Esenyurt, Istanbul, Türkiye

Website: medcohealthco.com

Medco HealthCo provides international health tourism coordination and patient support services. Medical diagnosis, treatment decisions and medical procedures are carried out by appropriately qualified healthcare professionals and healthcare institutions.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

Your full name
Telephone number
Email address
Country of residence
Treatment or procedure you are interested in
Preferred treatment timeframe
Information you voluntarily provide about your medical history, health, treatment requirements or previous procedures
Photographs, medical reports or other documents you voluntarily send to us for the purpose of evaluating or coordinating your treatment enquiry
Communications between you and Medco HealthCo by telephone, email, WhatsApp, social media or other communication channels
Technical information relating to your use of our website, where applicable

We only request information that is reasonably necessary for handling your enquiry and coordinating the services you request.

3. Information Collected Through Advertising and Lead Forms

When you submit your details through an advertisement or lead form on platforms such as Facebook or Instagram, we may receive the information you choose to provide, including your name, telephone number, email address, treatment interest and anticipated treatment timeframe.

We use this information to respond to your enquiry, contact you regarding your treatment request and provide relevant information such as personalised treatment options, package information and pricing.

Your use of Facebook, Instagram and other third-party platforms is also subject to the privacy policies and terms of those platforms.

4. How We Use Your Information

We may use your personal information to:

Respond to your treatment enquiry
Contact you by telephone, WhatsApp, email or other communication methods you have provided
Prepare personalised treatment information and price quotations
Coordinate consultations with appropriate healthcare professionals or healthcare institutions
Assist with treatment scheduling and international patient arrangements
Coordinate accommodation, airport transfers and other services forming part of your agreed patient journey
Provide pre-treatment and post-treatment coordination and support
Maintain appropriate administrative and communication records
Improve our services and customer experience
Comply with applicable legal and regulatory obligations

Where required by applicable law, we will obtain the appropriate consent before processing sensitive personal information, including health information.

5. Health and Medical Information

Information concerning your health may constitute sensitive or special-category personal data.

If you voluntarily provide medical information, photographs, test results, medical reports or other health-related information, we will process such information only as reasonably necessary to respond to your request, coordinate an appropriate medical consultation or treatment enquiry, and provide the services you request, subject to applicable law.

Where necessary for your enquiry, relevant information may be shared with an appropriate healthcare professional or healthcare institution for medical assessment, quotation or treatment planning.

Medco HealthCo does not independently diagnose medical conditions or make clinical treatment decisions.

6. Sharing Your Information

We do not sell your personal information.

Where reasonably necessary to provide the services you request, information may be shared with appropriate parties such as:

Healthcare professionals
Hospitals, clinics and other healthcare institutions
Laboratories or diagnostic providers
Hotels, transfer providers or other travel-related service providers where required for your arrangements
Technology and communication service providers that support our business operations
Professional advisers or public authorities where required by law

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. International Data Transfers

As Medco HealthCo coordinates international patients, your information may in some circumstances be processed or transferred between countries.

Where applicable, we take reasonable measures to ensure that personal information is handled appropriately and in accordance with applicable data-protection requirements.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate business and patient-coordination records, resolving disputes and meeting applicable legal or regulatory requirements.

When information is no longer required, it may be securely deleted or anonymised in accordance with applicable requirements.

9. Data Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Depending on the applicable data-protection legislation and your location, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information where legally applicable
Object to or request restriction of certain processing
Withdraw consent where processing is based on consent
Request information regarding how your personal information is processed

Requests are subject to applicable legal requirements and exceptions.

11. Marketing Communications

Where permitted by law, we may contact you regarding your enquiry or services that are relevant to your request.

You may ask us to stop sending marketing communications at any time. This will not prevent us from communicating with you where necessary regarding an active treatment enquiry, booking or service you have requested.

12. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve our services.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

Where required, visitors will be provided with appropriate choices regarding non-essential cookies.

13. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites or services.

Medco HealthCo is not responsible for the privacy practices of independent third parties. We recommend reviewing the relevant privacy policy before providing personal information to another organisation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

The latest version will be published on this page with the updated revision date.

15. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

MEDCO TURİZM VE DANIŞMANLIK LİMİTED ŞİRKETİ
Trading as Medco HealthCo

Koza Mah. 1638. Sk. M2 Blok No: 4B, İç Kapı No: 34
Esenyurt, Istanbul, Türkiye

Email: info@medcohealthco.com
Website: medcohealthco.com